Lifetime warranty on shimano n daiwa rods

[try to fish]

Atm I'm tempted to get a few steez rods from the states just because of their lifetime warranty programs.why is it not offered to us here in the country?.return shipping charges for the rods would be around $100 if it needs to be exchanged.will also be looking at the cumaras as well.

Just to get the opinion of most people out here.is it worth it to buy high end rods here with only 12 month warranty or go for the lifetime warranty at the states?.

[PM79]

I've often wondered why we have such a difference in warranties but I don't think the shipping costs associated with warranty claim is worth it just to have the limited lifetime warranty.

Paying $200+ for a rod with a limited 12 month warranty just to dish out another $200+ the moment it breaks outside of warranty or under conditions the warranty doesn't cover is like beating your head against a wall.

Personally I think you're better off trying other brands that have a lifetime warranty that can be claimed in Australia.

[try to fish]

steez rods are around $500 or more each.all im after is a peace of mind just in case the unimaginable happens.

[BlackBreamer]

I have 3 steez rods and they are brilliant I love them and wouldn't swap them for quids...

[PM79]

Originally Posted by try to fish

steez rods are around $500 or more each.

I was talking about Shimano rods, but what I said about warranties still applies to Daiwa.

Originally Posted by try to fish

all im after is a peace of mind just in case the unimaginable happens.

Nitro rods, pretty much the best warranty around and fantastic gear.

[BlackBreamer]

I've had mine for 3 years caught some great fish up to 9kg on my 701mlfsa which is a 4 to 12lb rod.. And from memory i think steez rods have a limited lifetime warranty, correct me if im wrong

[Rayman]

I've snapped a US-bought Steez rod.

Contacted Daiwa AU - Pretty much got told they won't help.

Contacted Daiwa US - They were happy to assess the case. They allowed me to cut down the rod to save on shipping. Then they concluded it was a manufacturing fault that led to the snapped tip, so they replaced it and shipped via Fedex free of charge. Cost to ship to the States ($25). Cost for new rod ($0, but Fedex shipping would've been $100 from the US).

[GreyNurse]

Ah, the vexing subject of warranties. Try to fish, I'm not too sure about fishing rods per se, but having worked in two service depts. over 15 years I might be able to help...... or not.
Fistly, why doesn't a company's warranty transfer from one country to another? I might be because, although the product may be the exact same model with exactly the same performance specs, thay may have been manufactured in different places of origin. In other words, the steez in Australia didn't come from the same place as the one you bought in the states. Thats possibly why Daiwa Australia won't or can't help. If a replacment rod is in order, it may not be the realest deal they can give you. As I say, that's a possible reason, although it may just be company policy based on other factors.
Secondly, a local 12 month warrantied rod against an imported rod with a lifetime warranty? Go for the local rod. Warranties are not as limiting, timewise, as consumers think. There's a term called "reasonable expectation" which is what you, as the owner of any product, are protected by. And it's law. If, for instance your 12 month warrantied product was only occasionally used, was used as directed and stored in an approprite environment, you could reasonably expect the product to continue working well after, say 5 years, even much longer. Of course you may have to provide proof of your care, but the company would be obliged to repair / replace the product if the problem was indeed, a manufacturers fault.
I'll get down off my matchbox now.

Cheers,
Nursie

[Kinga86]

+1 on the quality of Steez rods. They are amazing. Have the 7' 4-12lb and its probably my favourite rod

[try to fish]

good to hear about that rayman.that really put me at ease.theres too much bs with getting a rod replace here as most wont do it over the counter.what i hear mostly is that they have to wait for the rep to examine the rod first before they can ruled out a possible replacement VS over the states its pretty much over the counter swap.
even if i have to,i dont mind going over to the states just for the swap + holidays should i need the lifetime warranty.the way i looked at it.........if by accidentally i should snap the rod into two,theres go my $500 into pieces i could never recovered.
also with the lifetime warranty available,i will also tend to not look after the rods too much like its a precious gems or something and most likely to share it around with my kids and friends should they want to try it out.sharing would be more fun and knowing for around $100 for the replacement.....thats a price for just a normal rods,its even better.
there goes a few grand to the states............

[crusty]

Most warranties cover manufacturing faults only, not user error, like high sticking, falling over and stabbing the ground, stepping on or car doors.

The likes of the Loomis Expeditor type program or Lox $50 replacement section are more like insurance.

So when Daiwa call it a warranty it probably won't cover lending the exxy rod to the kids/relatives to abuse.
Just be careful of your expectations.

Mind you I do think the USA service model is better than ours. I have had 2 experiences with US companies where the rods I have broken were clearly user error - so I enquired about possibility of spare sections which were covered by warranty - despite me clarifying in both cases that it was my foot in one case and the ground in another.

Off track I do believe local companies should probably charge for labour to deal with an international purchase warranty but not for parts. I mean they haven't made profit off the original deal but the international company should still be responsible for warranty on parts. There's my attempt at a soap box.

[tuan]

Originally Posted by try to fish

even if i have to,i dont mind going over to the states just for the swap + holidays should i need the lifetime warranty.

sorry mate, that's the biggest LOL! that surely is one way to get warranty on your rod ... by factoring the cost of a trip to the US into the price of the rod.

'i think' you might be better off buying from Oz if that's the case or just accept that you'll pay less for the rod if bought from the US.

or like Rayman, just post stuff back to the states. you should still come out in front ! and agree with what chrus said re warranty vs insurance - careful there

[gozz]

I must admit I was disappointed the other day when I bought a shimano 200 deep jig , I assumed they had a 10 year warranty.
As I was leaving I go the sales bloke this rod has 10 year warranty yeah and he goes no mate thats only on the reels.
So yes I was not very happy.

[ar-elbers]

A couple of years ago I had a shimano rod snap while bait casting mulies . Took it into the local tackle store and they replaced it without any questions with one on the shelf. The rod had been purchased from the same store over two years before but they said it would be no problem as they always get broken rods returned for warranty.
I guess it helps being loyal to them as they know that I look after my gear and that I willl be back to buy more of them if they look after me. I may end up paying 10-20% more then online but I enjoy the service I recieve. On top of that, they quite often throw in something extra or give me a better price.

[Paz]

Some warranties are manufacturer warranties, and some are distributor (local) warranties...make sure you know the difference.