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Cameras and Accessories What Camera to Buy be it Big or Small and What to Get With it. |
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#1
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Gopro support service
Hey guys, just wanted to share a win with you all and give credit and praise to gopro.
I've only had my unit 5 weeks and through stupidity I was forcing the latch shut without the door being shut/sealed by hand first and/or the seal being properly in place. This crack didn't happen at once it must have grown slowly and I didn't notice it untill it had grown to this unusable size!! Anyway after realising they don't sell just the latch I was up for $89 for a whole replacement housing, I rang the gopro support line on their website, they were excellent over the phone and have been excellent with email. Even with me admitting user error they are sending me a new latch in the mail. Well done gopro and I cannot recommend their camera and service highly enough excellent Cheers matt |
#2
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That's what we like to see. This is what makes the top businesses outshine the competition, looking after their customers.
Camo |
#3
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Good to see when you pay good $$
You get good customer service from company
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NOT associated with smokingdrags.co lures |
#4
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Wow!
Latch arrived less than 48 hrs after. Posted to a regional town awesome!! |
#5
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That's some pretty good customer service right there!
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If I'm out on the water, then its always a good day https://www.instagram.com/sexton_fishing/ http://www.fish-tecsolutions.com/index.html https://www.fishin.com.au/ Follow FishTec Solutions on FB https://www.facebook.com/pages/FishT...917038?fref=ts |
#6
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I did notice the amount of force it takes to close the rear hatch, so I have been closing the hatch by hand first evenly and holding and then latching it.
how do I feel about that latch? Not what I would call a great design, I would like to have the old latch over the new one any day, just not what I would call foolproof. good to see gopro handling the situation really good for you, makes me feel a lot more secure! |
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